Luxembourg
For Amazon, customer obsession comes first. Across Europe, we’re delighted to be recognized by many consumer surveys, examining the impact of a qualitative service on the behaviors and attitudes of consumers.
United Kingdom:
Back in 2015, Amazon has also topped the Havas “Most Meaningful Brand” survey, a poll of 300.000 consumers over 34 countries covering 1.000 brands across 12 industries.
France:
We ranked #1 in Bearing Point’s customer relation podium in 2017 in e-commerce category.
We were also awarded “Top preferred retailer brand” by OC&C Strategy consulting group in November 2016. The OC&C survey examines the attractiveness of French retailer brands. It was conducted among 5,000 consumers who evaluated more than 100 retailer brands in 17 sectors.
Spain:
In June 2017, Amazon won the award “Best brand in CX” for our customer experience, from Spanish Asociación DEC, an industry association of companies that have a strong customer facing firms.
Italy:
For the third year in a row, our Italian customers have rated Amazon.it best company for customer service. More than 133,000 respondents, choosing it among 675 companies from 89 industries, from brick-and-mortar store chains, banks and airlines to online players were surveyed by the GIQF.
