New multilingual service center in Barcelona

Madrid – Amazon Marketplace is the program that allows businesses of all sizes to sell their products to hundreds of millions of customers around the world. Amazon today announced its plans to open a multilingual Service Center in Barcelona (Spain) to support businesses in France, Italy and Spain selling through this program, in their home country, in Europe and across the World.

The new Service Center in the Catalan capital will create 500 new jobs in the next three years and is scheduled to start its operations this summer. Amazon will create a seller-focused team to provide world-class assistance to the thousands of businesses in Southern Europe that are currently selling their products through Amazon Marketplace. In 2017, the e-commerce company plans to recruit an initial team of more than 100 professionals.

“Every day, we are seeing how businesses in Southern Europe are rapidly embracing the opportunities of e-commerce to expand internationally,” said François Saugier, Vice President Amazon Marketplace Europe. “We want to be the best partner for European businesses of all sizes and the new Service Center in Barcelona will provide them with first rate training and support to succeed in the new digital economy.”

“Barcelona is the perfect location for our new Service Center. It is not only an international world-class metropolis with a multicultural pool of talent but also a well-known city for its thriving start-up scene and a dense network of innovative small businesses and entrepreneurs,” explained François Nuyts, Vice President and Country Manager of Amazon.es & Amazon.it. “Over the last five years we have created more than 1,000 permanent jobs in Spain, from software developer engineers and solutions architects to logistics professionals and supply chain experts. We have found great talent here and we will continue to invest and hire intensively in Spain.”

The recruitment process for a variety of positions at the new Barcelona center is now underway. Amazon is seeking high-energy, solution-focused professionals with a solid passion for customer service who are able to demonstrate keen logical thinking and analytical skills. The new Amazon team members will support Southern Europe SMEs in using the suite of tools Amazon has created to help businesses flourish internationally, from assistance with managing currency exchange or local translations to using Fulfillment by Amazon (FBA), the global delivery solution that allows third party Sellers to use Amazon’s advanced logistics capabilities.

These solutions provided by Amazon Marketplace have already empowered thousands of Spanish entrepreneurs to grow their own business and expand it abroad – International sales by Spain-based SMEs. Spanish companies employ more than 2,100 people to support their selling on Amazon. Discover their stories here.

Continued investment: The new Service Center in Barcelona adds to Amazon’s existing investments in Spain. Since the launch of Amazon.es in 2011, Amazon has created over 1,000 permanent jobs in the country, both in its corporate offices and across its growing fulfillment network, which now includes two Fulfillment Centers in San Fernando de Henares (Madrid) and Castellbisbal (Barcelona) as well as two additional urban logistics facilities dedicated to Prime Now, Amazon’s ultra-fast delivery service. The company is also building a new 60,000 sqm new facility in El Prat de Llobregat (Barcelona), which will create an additional 1,500 jobs by 2019.

Since the end of 2015 Amazon also operates a Tech Hub in Madrid, a software developer center where currently over 100 engineers work on designing new features and functionalities for the 5 Amazon European websites as well as supporting Amazon Business, the B2B marketplace of Amazon.

For more information about the economic impact of Amazon in Spain click here.