Southern and eastern Spain have been devastated by severe flooding after the passage of a DANA (isolated high-level depression), which has left dozens dead, missing, or affected by a trail of destruction in its wake, especially in the province of Valencia. Amazon is mobilising resources to support impacted communities across the region. Amazon's Disaster Relief & Response team is working closely with local emergency management officials and humanitarian organisations, including the Spanish Red Cross, to assess needs and aid response efforts.
“During this difficult time, Amazon stands in solidarity with those impacted by the catastrophic floods across Spain. Our thoughts are with those who have lost their lives and their families, and we are committed to supporting communities in need across the region,” said Mariangela Marseglia, VP and country Manager for Amazon in Spain, Italy and Portugal. “We are immensely grateful for the tireless efforts of the first responders, emergency personnel, and volunteers supporting relief and recovery efforts and encourage everyone to prioritize safety and follow guidance from local emergency officials.”
Amazon's logistics infrastructure, inventory, and technology will allow us to expedite assistance in crisis areas across impacted communities. We have activated Amazon's European Disaster Relief Hub and will utilise our national fulfilment network to rapidly deliver critical supplies. Located in Germany and launched earlier this year, this Hub is the first of its kind in Europe and allows Amazon to quickly deliver humanitarian aid within 72 hours to affected regions. The Hub is stocked with over 1,000 pallets of pre-positioned relief supplies, which can be promptly shipped to international aid partners throughout Europe.
Prioritising employee and partner safety
Public safety remains our top priority, and we have temporarily closed some facilities in the hardest-hit areas to ensure the wellbeing of our employees and partners. We are working to provide temporary housing accommodation options, meals and medical assistance as needed, and taking necessary precautions to ensure employees remain safe and are informed of available resources.
Minimising customer disruptions
With parts of Amazon's operations network temporarily impacted by the flooding and damage to roads and other infrastructure, there may be some impacts to customers in the region. We will leverage Amazon's vast fulfilment network to continue processing customer orders from sites outside impacted regions.
Our teams are closely monitoring the situation and making adjustments to provide customers with accurate delivery estimates as conditions evolve. Customers with orders in the impacted areas may see updated delivery times reflecting any potential delays, and are encouraged to contact our 24/7 Customer Service teams for additional further assistance.
Aiding communities impacted by national disasters
Amazon now operates 14 Disaster Relief Hubs globally. Since 2017, Amazon has donated over 25 million relief items to support more than 170 disasters worldwide. In just the last 24 months, we have responded to natural disasters across the world, including recent flooding across Central and Eastern Europe, wildfires in Chile, Colombia, Australia and Hawaii, earthquakes in Japan, Türkiye, Syria, and Morocco, and hurricanes and cyclones in Puerto Rico, Florida, and India.
This marks only the beginning of Amazon's relief efforts for the floods in Spain. Additional updates will be provided here as our response evolves. Learn more about Amazon's Disaster Relief and Response efforts.
Amazon customers in Spain already have the option of donating to the Spanish Red Cross to support flood-impacted areas via a donation campaign set up on amazon.es here.
